Penny is head of debt recovery and national creditor services in our debt recovery team, Penny has over 10 years’ experience of debt recovery and credit control.

She helps companies to maximise their cash flow and successfully collect unpaid debts. Penny also deals with contentious insolvency cases.

Penny regularly works with recruitment agencies, independent schools and letting agents.


Penny deals with all aspects of B2B and B2C debt recovery for a wide range clients, from one off instructions to large scale high volume debt recovery projects.

She regularly deals with issuing County Court debt recovery proceedings, enforcement proceedings, statutory demands, bankruptcy and winding up proceedings.

Penny advises companies on their own in-house credit procedures to maximise recovery and deals with contentious claims.

Penny studied law and graduated from the University of Bedfordshire in 2008. She worked for a large debt purchase and receivable management solution company where she dealt with both commercial and consumer debt, before joining Debenhams Ottaway in 2011.

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Penny is an associate member of the Chartered Institute of Legal Executives (CILEX).

Penny is Vice-Chair of the Hertfordshire branch of CILEX (the professional body for Chartered Legal Executives, legal practitioners, paralegals and apprentices).

Penny is a member of the Chartered Institute of Credit Management and sits on the committee for the Thames Valley division.

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