I support and help people, and their families and friends, who potentially have begun or has lost capacity when they have a Lasting Power of Attorney (LPA) in place and when they don’t, through the Court of Protection. For people who have no family or friends, I help them on an everyday basis with financial decisions, ensuring decisions are made in their best interests.
I also help people to prepare for the future by nominating someone to make decisions on their behalf with an LPA whilst they can still make decisions for themselves.
My relevant experience includes managing a Court of Protection team at a London law firm and a senior role in the Adult, Children and Education legal team at Hertfordshire County Council. This background has given me expertise in a wide range of situations and thorough knowledge of the Mental Capacity Act 2005. This means that I can deliver pragmatic solutions that protect your interests. Coupled with my calm and friendly nature, I sensitively address often difficult topics as I guide you and your family through the legal process.
Expertise
I joined Debenhams Ottaway Court of Protection Team in 2023 as a Senior Associate. I am passionate about fostering long-term, positive relationships as I help individuals and their families. I live with my family in Hertfordshire and I am a member of CoPPA, Professional Deputies Forum, Society of Later Life Lawyers , a full accredited member of The Association of Lifetime Lawyers and a member of the Law Society’s Private Client section.
My expertise includes in depth knowledge of:
- The Mental Capacity Act 2005
- Deprivation of Liberty Safeguards
- Court of Protection applications including gifting, trustee removal, orders for sale, and deputyship
- Contentious Court of Protection matters
- Attorney disputes
- Local Authority funding options
- Continuing Health Care assessments and appeals
- Complaints to the Local Government and the Parliamentary and Health Ombudsman
- Social care
- Safeguarding vulnerable adults
-
Lucy, thank you so much for all your professionalism, advise and kindness which has been much appreciated
Client -
Lucy Hollands's news
Race Against Dementia Day 2026 – Legal support for people living with Dementia
21 January marks Race Against Dementia Day which raises awareness of the growing impact of dementia and the importance of research, understanding and support for those affected. Dementia is one…
Read moreDebenhams Ottaway appointed to Court of Protection professional deputies panel
We’re delighted to share that the Court of Protection team at Debenhams Ottaway has recently been appointed to the Court of Protection panel of professional deputies for the South East….
Read moreNavigating capacity with confidence: Upcoming deputyship workshops
Following our recent recognition as finalists at the British Wills and Probate Awards 2025, Debenhams Ottaway’s Court of Protection team is proud to host two expert-led events designed to demystify…
Read moreLearning Disability Week: Understanding LPAs and deputyship
Today marks the start of Learning Disability Week, an annual event dedicated to raising awareness and celebrating the contributions of people with learning disabilities. This year’s theme, “Do You See…
Read moreProfessional vs lay deputy: What’s the difference and what should you consider?
When a loved one loses mental capacity and hasn’t set up a Lasting Power of Attorney (LPA), someone needs to step in to make important life decisions for them. That’s…
Read more