Your experience matters most.
Everything we do is shaped by what matters to our clients. That’s why we actively listen, through regular feedback surveys and mystery shopping, to understand what is important to our clients, what’s working well and where we can do better.
At the end of each matter, you’ll be invited to share your thoughts in a short online survey. It includes the Net Promoter Score (NPS), a trusted measure of client satisfaction used across many industries. NPS scores range from -100 to +100, and anything above 0 is considered good. We’re proud to consistently rank among the highest in the legal sector.
To show our appreciation, and to make a positive contribution to a greener, healthier planet, we plant a tree in the UK for every client survey completed.
Your feedback doesn’t just sit in a report. It’s reviewed regularly by our dedicated client experience team, who turn your valuable insights into action – ensuring best practices across the firm, improving communication, and building stronger relationships based on trust and understanding.
Here’s a look at what clients have been saying recently.
