We work with individuals in disputes and litigation arising out of the purchase of goods and services. Whilst the majority of claims involve cases being brought by consumers, we can also help consumers who have claims brought or threatened against them by providers of goods and services.

Consumers are protected by a raft of legislation including the recent Consumer Act 2015 which consolidates a lot of earlier legislation.

Depending on the nature of the dispute our lawyers can assist with complaints to Ombudsman, claims in the small claims court and other county court claims. We can also advise on resolving consumer disputes via alternative dispute resolution.

Very often the costs of bringing or defending a consumer claims are insured under legal expenses insurance which forms part of many insurance policies such household and car insurance.

Our consumer dispute experience includes disputes

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