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Susan Glenholme, managing partner of Debenhams Ottaway, wins the Business Leader of the Year award at the St Albans Chamber of Commerce Community Business Awards on Wednesday 30 September 2020.

Whilst Susan has grown turnover and increased profitability significantly since taking over as managing partner in 2018, she is better known for her commitment to excellence, her clients and the Debenhams Ottaway team. She has demonstrated that she has the leadership, interpersonal and organisational skills necessary to achieve her goal of growing the firm into a stronger and healthier business for the next generation of lawyers and business support leaders. In the last six months she has done an extraordinary job of keeping the team together, looking after the clients and making the most of some of the rare benefits of Covid-19 from embracing the flexibility that working from home provides for the team, to the environmental benefits of a new paperlite approach and online meetings.

Susan projects energy, focus and a strong ambition for everyone to achieve their potential at work and is well respected across the firm.  She has time for everyone, from the team at Debenhams Ottaway to her many contacts and friends in the business community, as well as clients.

Staff comments, “I enjoy working with Susan, she is a kind, empathetic and an approachable leader and always makes the time to listen to you. Susan is open to new suggestions and ideas on how the firm can improve and go forward, which makes you feel part of the team and part of decisions for the firm’s future.”

“Susan has always lead by example and her passion to drive Debenhams Ottaway forward and embrace how we approach the practice of law during such unprecedented times is a true inspiration and I am delighted and excited to be part of this journey and vision that Susan guides us toward.”

“Susan is a clear, calm and level-headed leader of Debenhams Ottaway. Susan has the utmost respect from all at the Firm and continues to steer us in the right direction through her leadership.”

Managing Partner, Susan Glenholme comments: “I am absolutely delighted to have won the St Albans Chamber of Commerce Business Leader award. I could not have done it without my fantastic team at Debenhams Ottaway, and I am very proud of what we have achieved together. It is a real pleasure to be a part of these awards, and I would like to thank  the chamber for organising another great event, despite the difficulties of getting together at the moment.”

Congratulations to all the finalists and winners at the St Albans Business Community awards.

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